Front Desk Careers
Join Our Award-Winning Team Providing Support To Adults & Families!
Do you have a
warm, upbeat, and helpful personality?
Do you have experience in high traffic, customer-facing environments with a keen eye for detail?
If so, we’re looking for you to join the Toronto Arts Academy & Singer’s Edge family
TORONTO’S AWARD-WINNING MUSIC SCHOOLS!
We are committed to equity and diversity in our workplace. Learn more here!
How To Apply:
To Apply:
1) Leave us a voicemail at 647-362-9120 with: a) your name, spelling it for us slowly and clearly, b) your customer service experience or public-facing background, c) what makes this service position the best for you, your life, and your long-term goals.
2) Email us with your resume to careers@torontoartsacademy.com
All completed applications are reviewed and interviews will be conducted initially via zoom. No phone calls or drop-ins, please. We thank all applicants for their interest, however, due to the very large volume of applicants, only those selected for an interview can be contacted.
Currently Open Position
Join our Award-Winning Academy Where Your Efforts Are Appreciated And Make A Difference In The Lives Of Others!
We are looking for a Front Desk Assistant with sales and/or customer service experience to join our team. Toronto Arts Academy provides an exciting and supportive working environment where your professionalism, customer service, and attention to detail will be valued and appreciated.
You will assist with events, process admin tasks, and sell our lessons to potential new students/parents of all ages. You will join a supportive team of full-time front desk members working alone and in pairs as you assist our students, families and teachers between two locations with their weekly lesson schedules.
Compensation & Culture
- Starting wage is $22.00 per hour
- Free Music Lessons!
- Monthly bonuses!
- Growth bonuses!
- Health insurance benefits
- Opportunities to advance with pay
- LOTS of training and support
Extras:
- Additional hours may be available
- Positivity-centric: Uplifting & friendly.
- Team-oriented: cooperative and collaborative
- Independence: A high degree of autonomy
- Extra rewards for achieving company goals
What is Toronto Arts Academy?
Our mission is to provide a warm and supportive environment where our students can build the musical skills they can enjoy for a lifetime. We’ve invested heavily in building a community of supportive, fun and friendly staff that all believe in that goal.
Our academy values individualized learning, where students can build essential creative skills and learn to exercise that creativity so they can experience a lifetime of success in any area.
What is the Front Desk Role?
This role comprises of Customer service, sales, and admin tasks.
SERVICE: You will be assisting current students both over the phone, and in person with their music lessons delivering exceptional and award-winning customer service! As we communicate with our students often by phone, we’re looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we’re looking for you!
SALES: Registering new students, and doing follow up phone calls, all using scripts. An ability to be confident, and sell yourself as well as our services are important. You should also have a warm, bubbly personality, and familiar with working with a variety of personalities.
ADMIN: Other tasks involve: database entry, cleaning, communicating with teachers, staff and clients and interacting with customers.
A typical day includes:
- Assisting current students both over the phone, and in-person with their lesson needs
- Fostering relationships with parents, students, and other staff to create a fun and welcoming environment
- Providing warm and upbeat customer service for our current students
- Updating and communicating with teachers
- Document and update records student database based on interactions
- Develop and maintain a knowledge base of about how our lessons work
- Managing student and teacher schedules, and upcoming events such as recitals.
- Answering phone calls, emails, and walk-in inquiries
- Selling our lessons to potential new students inquiring
- Registering new students and processing paperwork
- Follow easy to follow administrative steps, systems and scripts
- Troubleshoot and resolve minor issues and concerns
- Take pride in being a part of our award-winning brand
- Perform other related duties as required
- Instrument playing is not required or preferred. We are instead looking for dynamic individuals excited to work in a growth-oriented company.
Ideal Skills & Experience:
- An articulate, bubbly and warm demeanour. As we communicate with our students often by phone, we’re looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we’re looking for you!
- Excellent written and verbal skills
- Enjoy working with kids, parents, and creative adults, and watching them grow!
- An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position.
- Take initiative to solve problems by finding creative solutions
- Your perspective and work ethic helps your team achieve their goals.
- You love to brainstorm with your fellow staff members for new ideas
- You can think on your feet and work in a fast-paced environment
- You are a pro at multi-tasking. You can efficiently complete projects even with unexpected changes
- You are resourceful and flexible
- You dot the I’s and cross the T’s with your attention to detail
- Your communication is clear and concise in an outgoing and friendly manner. You write and speak eloquently. You can explain just about anything to anyone in writing and verbally
- You are proficient in time management
- You have a great memory and are able to remember many details
- Customer service and/or sales experience
- Providing quality customer service via phone and in-person
- Familiar with Google Drive, Word, Excel, Zoom
- Strong organization, planning, and analytical skills
- A typing speed of 70 wpm or higher for our high email volume.
—————
How To Apply:
To Apply:
1) Leave us a voicemail at 647-362-9120 with: a) your name, spelling it for us slowly and clearly, b) your customer service experience or public-facing background, c) what makes this service position the best for you, your life, and your long-term goals.
2) Email us with your resume to careers@torontoartsacademy.com
All completed applications are reviewed and interviews will be conducted initially via zoom. No phone calls or drop-ins, please. We thank all applicants for their interest, however, due to the very large volume of applicants, only those selected for an interview can be contacted.
What makes Us Different?
At Toronto Arts Academy, everyone from the front desk to your chosen teacher cares about you and your music journey to ensure you reach your goals.
Our teachers are chosen for their extensive musical background in their specific instrument discipline, and for their genuine dedication to teaching.
Our students have included Grammy winner The Weeknd, Juno winners Hollerado & Alyssa Reid, broadway performers, jazz singers, film actors, and many more.
Our innovative program has been condensed into a highly regarded book The Singer’s Instinct and has been used by prominent international institutions like Disney, Paul McCartney’s LIPA, Musician’s Institute in Los Angeles, Japan School Of Music, and more!
TOP SIX REASONS why you should work for us!
1. A supportive, fun, and friendly community that is enjoyable to work in.
2. Flexible desk hours.
3. Organized and professional operation systems
4. Enjoy a rewarding career where your efforts are rewarded and your work makes a difference in the lives of others by supporting the next generation of great musicians.
5. Be a part of a team with high standards, accomplishing exciting things, top musicians and the highest quality experience.
6. Lots of paid training, and room for advancement with more pay.
Very Caring... Thinks highly of his staff
“The owner is very caring towards the staff and is a great boss. I worked for another school before where the owner was terrible with business. Sometimes it would take weeks to get paid. Not here. Very skilled at what they do, runs the business very well, and thinks highly of his staff.”
J.M., Voice & Piano Teacher
Academy Background
Toronto Arts Academy & Singer’s Edge are privately owned schools that were founded in 2000.
We are the fastest growing music teaching school in the GTA with over 600 happy students attending weekly classes. Our students are a blend of kids and adults.
We realize that many of our students may not necessarily become professional musicians, bu through learning music we can become strengthened, expressive, and dynamic members of society. We provide a fun but educational environment with a well organized administrative team and first rate equipment and facilities.
Committed To Finding The Best Music Teachers
Many of our drum teachers have toured the world playing professionally and understand the needs of the pop/rock music industry.
The team is amazing! You just have to experience it.
The team is amazing! You just have to experience it, from the front desk to coaches to admin staff – everyone is super positive, smiling and helpful. I absolutely love this place! My coach Galen is amazing, I have only been practicing for a year and I already sound SO MUCH BETTER! Not to mention his support through performances and tests. If you are looking for a place to develop your artistic skills – you found it!